Kampala, Uganda | THE INDEPENDENT | Vivo Energy Uganda has this week announced a new innovative customer feedback platform.
“The customer feedback platform will revolutionise the way we get feedback from our valued customers at Shell stations across the country,” said Vivo Energy Uganda Retail Manager, Alvin Bamutire. Vivo Energy Uganda is the company that distributes and markets Shell-branded fuels and lubricants in Uganda.
“Listening to our customers has always been a priority for us at Vivo Energy Uganda, and with this new platform, we aim to create a more interactive and accessible channel for our customers to share feedback so we can improve their experience at Shell,” said Bamutire.
The customer feedback platform is accessible at feedback.vivoenergyug.com, and offers an easy and direct channel for customers to share their thoughts with the company. “Additionally, for the utmost convenience, customers visiting our stations will find a QR code displayed on-site that they can scan to access the feedback platform instantly,” Bamutire added,
This feedback platform comes following the recognition of the top Shell stations in the Clean-up 100 initiative. The initiative, first launched in 2022, delivered significant improvements in the overall housekeeping of our retail network.
This time,Vivo Energy are taking it further, encompassing new parameters such as shop merchandising and stocking, product and campaign knowledge, and a more detailed audit across selected stations.
“Our main areas of focus will be cleanliness across the forecourt, service bay, shop, merchandising to brand standards, stock availability, and customer champion knowledge. This initiative is a testament to our commitment to promote consistent cleanliness, proper hygiene, and excellent customer service across our retail network.” said Bamutire, Retail Manager.